Tag Archives: Outlook tech support

MS Outlook Not Responding Or Taking Time To Start

OmniTech Guides

      Tech Guides

Microsoft Outlook, the effective and efficient email program is feature packed. Office, business and home users, all find the email client extremely useful for various emailing purposes. Though it is really awesome most of the time, like most software programs, errors do find a way to crop up even in Outlook.

One of the earliest signs: when you start Outlook, it lags, hangs or just stops responding.  Now, the issue may be with the program, your computer system or some another issue totally different. This OmniTech guides will help you out:


The problem could very well be with some problematic add-ins. Launch Microsoft Outlook without any add-ins for determining whether a corrupt add-in is the reason why the issue may have happened. You need to click on Run from the Windows 8 applications menu, and then enter outlook/safe into the Run box and then click on OK. Reboot Outlook. Click on the File tab, select Options and click Add-ins. Choose COM Add-ins, click on Go. You need to clear all check boxes and then on OK and then restart Outlook.

Analyze Your Mailbox

It takes more time for Outlook mailbox to load when there are more items. You need to check the size of your mailbox, launch Outlook, select your account name in the navigation pane and click on the Folder tab, then Folder Properties and then click on Folder Size button for viewing the folder size in kilobytes. Use the AutoArchive feature, by going to File, clicking Options and choosing Advanced. You need to click on AutoArchive Settings and then choose how often you wish to archive items.

Outlook tech support

Outlook Support Guides

Fix the Program

You will find a built-in repair feature in Microsoft Outlook 2013. You can use it, in case none of your other troubleshooting worked. Close Outlook and any other Microsoft Office programs. Then, launch the Control Panel, choose Programs and choose Programs and Features. You need to right-click on Microsoft Office 2013 in the list of presently installed applications and select Change. Then, click on Repair and then click on Continue. Follow the on screen steps to repair.

If all the OmniTech guides mentioned till now fails, create a new Microsoft Outlook profile, as your user profile, the current one, would be corrupt. Close Outlook and launch the Apps menu. Select Control Panel, and choose Mail and then click on Show Profiles. Select your current profile name and then click on Remove. Then you need to click on the Add button and key in new profile name. These Outlook tech support tips should work. Your Outlook issues should be resolved by now.

Synchronizing Outlook And Yahoo Calendar Data

Outlook tech support

     Microsoft Outlook calendar

Microsoft Outlook is a very popular and useful email client that provides tons of services and functions. In Outlook, the availability of journals, address book, calendars etc make your work even more fun and easy. The Yahoo search engine is very useful and is one of the most used search engines by most people. Instant search results and easy navigation to the different pages are some of the highlights of the search engine. The calendar function is also available in Yahoo and it can be accessed from any computer that has internet connectivity. The import and export of data between the Yahoo calendar and the Outlook calendar is possible and easy.

In order to do the process, you need to follow the below provided Outlook tech support guidelines.


  • You have to first open your Yahoo calendar and choose the Link option. You have to go to the Export To Outlook section that is present in the heading called Import And Export.
  • The Export Now button has to be selected. The file for your Yahoo calendar has to be named and you have to remember the location as it will be required later.
  • The Yahoo calendar has to be imported into Outlook via its .CSV file. You have to access the Outlook software and the File command has to be clicked. The Import And Export option that is present in the menu that appears has to be clicked.

    services and functions

    Availability of Outlook calendars

  • The Import From Another Program Or File option has to be selected and the Next button has to be selected. The option labeled Comma Separated Values (Windows) has to be selected and you have to again click on the Next button.
  • You have to choose the file that you have selected earlier and Do Not Import Duplicate Items option has to be clicked followed by clicking the Next button. The calendar has to be selected and the Next button has to be selected when you are done with the task.
  • Now both your Yahoo as well as Outlook calendar will share the same data.

By following the above-mentioned Outlook tech support guidelines, you can synchronize the same data on both your Outlook as well as Yahoo calendars. If you have any trouble doing this, you may contact the Outlook help and support center to resolve any issues that you are facing.

Password Protection For Outlook Accounts

Outlook tech support

          Password protect your Outlook account

Microsoft Outlook 2007 is an email client application offered by Microsoft Office 2007. However, it provides many other services as well, like calendar, notes, journal, appointments and alerts, contact manager, and a task list. All these features make Outlook an effective personal manager tool, which can be used for both personal and business purposes. Outlook also provides users the option of adding multiple accounts and customizing these according to your needs. It employs a personal folder file (.PST files) to store all your information in.

Microsoft Outlook help keeping your account secured or locked using a password. This will prevent unnecessary access by unauthorized users, as they will have to submit a password for logging into the account. You can set up password protection for your account using the following instructions.

Instructions to lock your account

  1. Launch the Outlook 2007 application and select File from the top left corner in the menu bar. Select the Data File Management option. Now choose the personal folder file, which you want to secure using a password. Click on the Settings button then click on the Change Password option.
  2. A password dialog box will appear where you can type in the latest of any password you previously had. Now type the new password in the New Password field, and retype this in the verify password box. Make sure these two match.Click on Ok.

    Outlook 2007

                   Outlook security 

  3.  Ensure that you uncheck the box saying Save this passwordin your password list. If you do choose this, then Outlook will open directly, and this defeats the purpose of securing the account.
  4. Close the Outlook 2007 application.
  5. Now restart the application to check whether your account has become password protected. This will be indicated by a password field appearing when you try to access a personal folder file on the Navigation pane. Type in your new password to get access to those files. Make sure you type in the password correctly, and avoid typing in a different letter case. If you type in an incorrect password, Outlook will block you from accessing the file until the correct password is entered. Record the password in a secure place in case you forget it in the future.

If you have, any issues with accessing your account check it up on Outlook tech support. If you forget your password or encounter corrupt PST files, Outlook tech support will help you through a step-by-step process to remove any issues.

How To Fix Cannot Start Outlook Problem

Cannot Start Outlook

      Cannot Start Outlook

Fixing the Outlook problem FileName.pst file could not be opened is quite easy and can be accomplished in a few steps. You may use the Scanpst.exe (Inbox Repair Tool) to repair and restore damaged PST files on Outlook and thereby making Outlook work the normal way as it used to do. Follow the steps mentioned below to restore and repair the damaged or corrupt Outlook files.
Fixing cannot start Outlook issue

  • Exit Microsoft Outlook and launch the Start menu by clicking the Start orb placed on the bottom left corner of the home screen. Alternatively, you can launch the same using the Windows short key. Instead, you may also launch the same using the keyword combo Ctrl + Esc.
  • From the Start menu, select the label that reads Control Panel.
  • Now, change the Control Panel window view from category to classic.
  • From the Control Panel window, click on the icon labeled User Accounts or User Accounts and Family Safety. From the User Accounts or User Accounts And Family Safety window, click the option labeled Mail.
  • Select the Data Files, select Personal Folders and click Settings.
  • Note the name in Filename box.
  • Hit the OK button and then hit the Close button twice.
  • Once again, launch the Start menu. Place the mouse pointer in the search space and enter %ProgramFiles%\Microsoft Office\Office12\. Now hit Enter key.
  • Double-click Scanpst.exe.
  • Type the name of the file you want to scan in the box next to the label that reads username.
  • Hit the Start button once again and wait for the scan option to finish scanning the Scanpst.exe folders. Hit the OK button after you have finished scanning.

    Outlook Tech Support

                 Outlook Support

  • The above method will only work when the error is caused due to some internal issues. The scan process will neither be able to scan nor repair large PST files. Damages caused due to external issues and factors can only be repaired using PST Recovery applications. Most available full version PST Recovery tools are guaranteed to fix the issues of PST file corruption. They also help the user with retrieving the lost email messages. The PST Repair software is pretty safe and easy to use, but make sure that you use the correct and full versions of the same.

Follow the steps briefed above to resolve ‘cannot start Outlook’ issues. For more assistance, drop into our Outlook tech support blogs and forums.

How To Activate Recurring Tasks In Microsoft Outlook

Outlook tech support

Support from Outlook tech team

The Microsoft Outlook program automatically saves the recurring tasks of its users. In some instances, it fails to save these tasks due to the existence of broken or corrupt files. In such cases, you can manually add your recurring tasks to the Outlook program by following this article.

Outlook Support Instructions

In order to reset the recurring tasks in Microsoft Outlook, you can follow the instructions provided by the Outlook tech support team. The instructions are as follows:

  • First close the active Outlook program in your system.
  • Then click on the “Start” button provided at the bottom left corner of your desktop.
  • Click on the option which is given as “Run”. In the space provided, you must type “outlook/cleanreminders” and press the button which is labeled as “OK”.
  • Before proceeding further, wait for scan process to complete.
  • Once the scan process has finished, you must again open the “Run” function.
  • In the relevant space provided, you must type “outlook/resetfolders” and click “OK” button. It will scan your Outlook folders in your system and will repair the corrupt or broken Outlook files in your system. It may take some time to complete the scan.
  • After completing the second scan, you must restart your system for the changes made on files and folders to come into effect.
  • Now open the Outlook program on your computer. For that, you must click on the “Start” button and choose the “All Programs” option. From the available list of programs, you must select the program which is named as “Microsoft Office” and click on the “Microsoft Outlook” program.

    Outlook folders

    Outlook tech instructions

  • Open your Outlook account and enter the calendar program.
  • In the resulting window, you must click on the button labeled as “Actions” which is provided at the top of the menu bar. From the resulting list of options, you must select the option which is given as “Recurrence”.
  • You can add your recurring tasks by selecting the frequency of recurrence. You must also provide a description about the task to be remembered by Outlook program.
  • You can select whether the tasks to be repeated at regular intervals or on specific dates. Provide the start date and end date and click “OK” button to apply the task changes.

These are the simple instructions to activate the recurring tasks in Microsoft Outlook program. If you need further clarification, please feel free to contact the Outlook tech support team.

How To Import .Nk2 Files Into Your Microsoft Outlook 2010

Outlook tech support, Control Panel

Outlook Support

Microsoft Outlook imports the user’s nickname cache into a hidden message in your default message store when you attempt to launch the application for the first time, or try to configure it. The nickname cache file will be named as profilename.nk2. Outlook renames the file to profilename.nk2.old, once it is successfully imported. This is a single time process and the nickname cache will not be imported anymore with any further launch of the application. Outlook 2010 maintains your nickname cache by making changes to the hidden message in your default message store. It does not use the .nk2 file for maintaining your nickname cache.

So if you are looking forward to import a nickname cache file into your Outlook 2010 even after the initial cache importing process, you can follow these Outlook tech support guidelines to easily complete the task.


  • Navigate to the location %appdata%\Microsoft\Outlook using Windows Explorer, and make sure that the .nk2 file is in present in the folder
  • Also make sure that the .nk2 file you just located has the same name as the Outlook 2010 profile you are currently working upon. You can make use of these steps to know the profile you have currently opened.
  1. Open the Control Panel window by clicking on the Start button and selecting the Control Panel icon from the menu that pops out.
  2. In the new window, double click on the Mail icon to open it.
  3. Navigate to Show Profiles in the mail setup dialog box which will list out all your profile information.
  • Open the Run tool from the Windows Start menu.
  • Type outlook.exe /importnk2 into the text box titled Open, and then click Ok to continue. This action will successfully import the .nk2file into your Outlook profile.

    Outlook tech support, Control Panel

    Outlook help options

  • Once the import process is completed, the existing nickname cache which is currently stored in your mailbox will be merged with the files that were imported.
  • We have already discussed that the .nk2 file is renamed with a .old file name extension when your Outlook 2010 is launched for the first time. So remove the .old file name extension if you wish to import the .nk2 file again.

You can easily import a nickname cache file into your Outlook 2010 by following the above given instructions. If you need further assistance, you can get in touch with the Outlook tech support team.

Use Outlook 2007 To Set A Desktop Alert

Outlook Tech Support, Desktop Alert Feature

Support for Outlook 2007

One of the most popular email programs, used worldwide, is Microsoft Outlook developed by Microsoft Corporation. This email program comes with the Windows operating system, as a part of Microsoft Office suite. The interesting feature of this program is that is allows many additional features besides the normal sending and receiving of email messages. Using the Outlook program, you can manage features like contacts, calendar, schedules, etc. The alert system is a rarely used, but still an important tool that reminds you when you receive a new email or updates, when the program is running in the background. This desktop alert feature in Outlook keeps you informed, and gives access to new notifications immediately.

The Outlook alert may be set off when you receive a new email, a task request, or new meeting alert. The default settings in Outlook set the alarm on, and so you will access this feature if you have the default settings. If the settings are changed so that the alarm is turned off, or you wish to bring some default alarm settings in your computer, you can easily bring the necessary settings by following the tips under Outlook tech support, which are discussed below.

Steps to Follow

  • Start the Outlook program to bring the necessary settings. To do so, go to the Start menu located at the bottom of the screen, and click on the All Programs option. Select Microsoft Office and click on Microsoft Office Outlook 2007.
  • On the top of the Outlook screen, click on the Tool menu, and select Options.

    Outlook Tech Support, Desktop Alert Feature

    Desktop Alerts using Outlook

  • Go to the section marked as Email, and select the Email Options button.
  • Locate and click on the button marked as Advanced Email Options in the Message Handling group.
  • Locate and check the box labeled Display a New Mail Desktop Alert, to enable the desktop alert.
  • In the section When New Items Arrive in My Inbox, click on the button labeled Desktop Alert Settings.
  • Adjust the slider in the Duration option to set the alert duration, and in the Transparency option to set the degree of alarm transparent or opaque. The Preview button will let you preview the alert.
  • Click on the OK button in the Desktop Alert Settings, Advanced Email Options, Email Options and Options windows, to finish the alarm settings.

Following these Outlook tech support steps will help you bring the necessary changes to your alarm system in Outlook.

Steps For Configuring Archiving Of Emails In Outlook Web Access

Outlook tech support

Support for archiving

Although the Outlook inbox is designed to handle a lot of emails, too much of it could create those occasional problems which can be really frustrating. So it is better to archive those old email messages to free up more space in your Inbox. You can archive both through the Microsoft Outlook application installed on your computer and the Outlook Web Access as well. It is also possible to configure the application to archive messages automatically after a preset time. Outlook tech support instructions to deal with archives in MS Outlook and Outlook Web Access is detailed in this article.

Auto Archiving in Outlook

  1. To start with, you need to open the application first. Do it by either double clicking on the respective shortcut located on your desktop. If you don’t have one, do it through the start menu.
  2. Continue by accessing the “Tools” option located at the top of the menu bar. This is where you will have all the option to configure the settings of the application. So from the tools menu, select the one labeled “Options”.
  3. Go to the tab titled “Other”.
  4. Under this tab you will be able to see a button labeled “AutoArchive”, click on it.
  5. Decide on how frequently you want the application to do the archiving. Say example, if you have select 7 days, the application will then automatically archive all the email messages present in your at the end of the seventh day. Once you are done with that, choose the archive location of your choice. You can use the “Browse” button to do the selection of folder. Hit the “Ok” button for the changes to take effect.
Auto Archiving

tech support for email archiving

  1. Sign in to Outlook Web Access by entering the correct username and password.
  2. Decide on the email messages that you wish to archive manually and select the same by clicking on it. If you wish to archive more than one email messages, simple hold the “Shift” key while making multiple selections.
  3. Finally hit the button labeled “Mark/Archive” located at the top of the screen, just beneath the main tool bar of Outlook Web Access. This will archive all those selected email messages to the respective location.

So that is the way to the way to go about archiving email messages in both Microsoft Outlook and Outlook Web Access. If you have further doubts, contact the Outlook Tech support team.

Working With The DSL Functions In Outlook

Outlook tech support

Outlook tech support for assistance

Most people use the Digital subscriber line these days. This is essentially a family of technologies that give instant Internet access through digital data. This is a wireless network given out by the Internet service provider. Let’s see how we can configure the settings for this.

Outlook tech support to Set Up Acuity E-mail (Bellsouth DSL)

  • To start off, you need to select the Tools option. A drop-down box is displayed. You need to select the button labeled “E-mail Accounts”.
  •  Locate the button labeled “View or change existing E-mail accounts” if you already have set up the email, and click on the same. If you have not yet created one, you need to select the Add a new e-mail account button.
  • Select the button labeled “Next” to proceed to the next step. Select the button labeled “POP3”. Hit the button labeled “Next”. To tweak the Internet email settings, you need to first enter your full email address and name in the “E-mail Address” and “your Name” field respectively.
  •  Write down the username and password in the current Bellsouth settings page, if it already contains one. This is for later use. If these fields are blank, then it advised by the Outlook tech support and help teams that you contact the Bellsouth at the number 1-888-321-2375.
  • Locate the section labeled “Logon Information” and navigate to the “Username” field. In the case of Acuity Marketing, you need to contact the number 615-591-7025 ext 203 for the username and password.

    Bellsouth DSL

    help from Outlook tech support

  •  In the “Password” field, you need to enter the password you created. Click on the box labeled “Remember Password” button. In the “Incoming” mail server field, you need to enter the address as“mail.acuitymarketing.com”.
  • In the “Outgoing” Mail Server field, you need to enter “mail.bellsouth.net”. Please be advised that you should not check the option “use secure password authentication”.
  • To advance to the next step, you need to select the button labeled “More Settings”. Select the tab labeled “General” and enter a general label. This is to identify said account in the field labeled “Mail Account”.
  • You need to enter your full email address in the field labeled “Reply-To”. Select the tab labeled “Outgoing Server”. Locate the box labeled “My outgoing mail server (SMTP) requires authentication” and check on the same.
  • Now check the box labeled “Log on using” and click on the “OK” button.

This concludes the instructions provided by the Outlook team. Visit tech websites for alternate methods to the one above..

Guidelines To Merge An Outlook Distribution List

Outlook tech support

tech support to merge the distribution lists

As you all know, Microsoft Outlook is the most popular email management application, developed by Microsoft. It can be used for a variety of purposes other than email sending and receiving. In the Outlook software, there exist groups of contact lists, known as distribution lists. By making use of the same, you can efficiently send emails and arrange task requests. You can also send requests to certain categories of people, and even merge the groups you created. Here I am providing a few helpful instructions to merge distribution lists in outlook.


Outlook tech support Instructions to merge distribution lists

  • To begin with, you need to restart your computer. Now log in to your computer using the administrator username and password.
  • When the active desktop window is displayed, you need to open the “Start” menu. This is located in the bottom left corner of the window.
  • A new window with additional options is displayed immediately. To advance to the next step, you need to locate the Programs or All Programs option, depending upon the version of Windows installed.
  • From the new drop down box, select the Microsoft Office option. Now choose the “Microsoft Outlook” program. The program window gets displayed immediately.
  • From the program window, select the Contacts option. This is normally located on the left panel of the Outlook window.
  • To proceed to the next step, you need to select the Actions menu. The “Actions” window is displayed.
  • Browse through the Actions menu and get acquainted with the various options in it. Now locate the New Distribution List option.
  • In the new dialogue box, navigate to the Name Section. Enter the appropriate name in the Namebox. This will be the name displayed on the new merged distribution list.

    administrator username

    merging the groups using tech support

  • Navigate to the top of the Distribution list screen. Locate the Select Members option and click on the same.
  • Now simply select the distribution lists you wish to merge, and double click on them. The Outlook tech support and help experts recommend you to navigate to the bottom of the Select Members screen.
  • Click on the OK button to proceed to the final phase. This will cause you to exit the current screen. Navigate to the upper-left corner of the Distribution List screen.
  • Now locate the Save and Close option and click on the same. This will exit the program window.

The above article explains how to merge multiple distribution lists in Outlook. For more Outlook related assistance, contact our Outlook Support teams online.